1. Data Controller
Within the scope of the Personal Data Protection Law No. 6698 ("KVKK"), your personal data is processed by the company whose information is provided below as the data controller:
- Musterio Software Technology Inc.: MüşteriO Yazılım Teknolojileri A.Ş.
- Istanbul, Turkey: İstanbul, Türkiye
- [email protected]: [email protected]
- +90 (212) 000 00 00: +90 (212) 000 00 00
2. Purpose of Processing Personal Data
Your personal data is processed for the following purposes:
- Providing and managing CRM services
- Customer relationship management and communication
- Sales process tracking and reporting
- Quotation and opportunity management
- User account management and authentication
- Improving service quality
- Fulfilling legal obligations
- Statistical analysis and reporting
3. Personal Data Processed
The following categories of personal data are processed within our services:
| Category | Data Types |
|---|
| Identity Information | Name, surname, national ID number |
| Contact Information | Email, phone, address |
| Customer Information | Company name, tax number, industry information |
| Transaction Information | Sales records, quotations, opportunities, activities |
| Digital Footprint | IP address, cookies, session information |
| Legal Information | Contracts, consent records |
4. Legal Basis
Your personal data is processed based on the following legal grounds:
- Explicit consent
- Establishment or performance of a contract
- Fulfillment of legal obligations
- Legitimate interest
- Establishment, exercise or protection of a right
5. Transfer of Personal Data
Your personal data may be transferred to the following parties:
- Service providers (cloud infrastructure, email services)
- Regulatory and supervisory authorities
- Business partners (only when necessary)
- Overseas servers (with KVKK-compliant security measures)
6. Retention Period
Your personal data is retained for the period required by the processing purposes and within the scope of legal obligations. When the period expires, your data is deleted, destroyed or anonymized.
7. Your Rights
You have the following rights under Article 11 of KVKK:
- Learning whether your personal data is processed
- Requesting information if it has been processed
- Learning the purpose of processing and whether it is used in accordance with its purpose
- Knowing the third parties to whom it is transferred domestically or abroad
- Requesting correction if it has been processed incompletely or incorrectly
- Requesting deletion or destruction in accordance with the conditions stipulated in Article 7 of KVKK
- Objecting to the occurrence of a result against you through the exclusive analysis of processed data by automatic means
8. Application
To exercise the above-mentioned rights, you can send an email to [email protected]. Your application will be concluded as soon as possible and within 30 days at the latest.